Yes, ASEOHosting emails every invoice automatically. You do not need to log in and hunt for what you owe. When a payment is coming up, our billing system generates the invoice and sends it straight to the primary email address on your account, so a copy always lands in your inbox before anything is due.
When invoices are generated
All client invoices are set to the 1st of the month, adjusted to match your billing cycle. Each invoice is issued 7 to 10 days before its due date, which gives you a clear window to review the charges, update a card if needed, and make sure the payment goes through without any interruption to your service.
Because the invoice arrives well ahead of the due date, you are never surprised by a renewal. If you run several sites or servers with us, this lead time is your chance to check that every line item matches what you expect before the balance is collected.
Where the notification goes
The billing system sends the notification to the primary billing email address registered in your client portal. If that address is out of date, the reminder will go to the wrong place, so it is worth confirming it is current. You can review or change the address at any time from the account details section of your billing portal, and you can also add contacts if you want a colleague or accounts team to receive a copy.
- Invoice created and emailed 7 to 10 days before the due date.
- Sent to your primary billing portal email address.
- A copy of every invoice also stays on file in your client area under the billing or invoices tab.
Not seeing the emails? Whitelist us first
If you use a free email provider such as Gmail, please whitelist our sending address. Free inboxes are aggressive with filtering, and a legitimate billing email can quietly land in spam, promotions, or be blocked outright. Whitelisting, adding our address to your contacts and marking a message as "not spam", tells your provider to deliver our notices to the inbox.
This is a deliverability issue on the receiving side rather than a fault with the invoice itself. Mail providers weigh sender authentication signals such as SPF when deciding where a message goes, but the single most reliable fix on your end is to add us to your safe-sender list. If you have already done that and still see nothing near your renewal date, check the spam and promotions folders, then get in touch.
If an invoice does not arrive
Should a due date approach with no invoice in sight, do not assume the charge has gone away. Log in to your client area to view the outstanding invoice directly, confirm your primary email address is correct, and whitelist our sender. If it still is not reaching you, our team can resend it and confirm which address is on file. You can reach us through the contact page, and more billing questions are answered in the Billing and Account section of our knowledge base.
