If an invoice is not paid by its due date, our billing system starts sending you reminder notifications, and it suspends the associated services 5 days after the due date. A suspension is not a cancellation. Your data and configuration stay in place, and the moment the outstanding invoice is paid the billing system reactivates your account automatically, with no support ticket required.
The timeline from due date to suspension
Nothing happens the instant an invoice becomes due. Instead there is a short grace window during which the system prompts you by email:
- On and after the due date: the billing system sends out automated reminder notifications to the email address on your account.
- 5 days after the due date: if the invoice is still unpaid, the related services are suspended.
- While suspended: your account status shows as suspended inside the client portal, and the hosted sites go offline until payment is received.
Because the reminders go to your account email, it is worth keeping that address current and making sure our messages are not landing in a spam folder. If you run many sites through one account, a single missed invoice can take several of them offline at once, so the notification email matters more than it might for a single hobby site.
How to bring a suspended account back online
Reactivation is deliberately simple. You do not need to open a ticket or wait for a human to flip a switch:
- Log in to the client portal and open the unpaid invoice or invoices.
- Pay the outstanding balance using any of the payment methods on file.
- The billing system detects the payment and automatically enables your account again.
Reactivation usually follows within moments of the payment being confirmed. If your services do not come back after a confirmed payment, that is the point to raise a ticket through our support team so we can check the account manually.
Why prompt payment matters for an SEO setup
For most hosting, a brief suspension is only an inconvenience. For SEO hosting it can carry an extra cost, because search engines notice when sites stop responding. A short outage is normally harmless, but repeated or extended downtime can slow crawling and, over time, feed into a drop in visibility. If you ever see rankings move after a period offline, Google's own guidance on debugging search traffic drops is a sensible first read. Keeping invoices paid on time is the cheapest way to avoid that risk entirely.
This is also a good reason to keep a valid card or funded payment method on file and, where available, to let recurring invoices settle automatically. It removes the human step that most suspensions trace back to: a reminder that simply went unread.
Related questions
Suspension for non-payment is different from cancelling a service, and different again from a refund request. For the full set of payment, invoice, and account topics, see the Billing and Account FAQ hub. If you are weighing up plans or want to consolidate several sites onto one account before your next billing cycle, our SEO web hosting overview lays out the options.
