If you have noticed two or more charges from ASEOHosting in the same billing cycle, the most common cause is a duplicate PayPal subscription. This usually happens when a client sets up a new PayPal subscription for a plan that already has an active one, so PayPal quietly bills you twice each month. The good news is that no money is lost, and the fix is quick once you let us know.
What happens to the extra money
Our billing system does not simply pocket an overpayment. When a duplicate payment arrives, it is added to your account as credit and automatically applied to your next invoice. So the surplus is held against future charges rather than disappearing. The problem is not the credit itself, it is the second (or third) live subscription: while it stays active, PayPal keeps taking a payment every month, and the credit balance grows faster than it is used up.
How to fix a duplicate payment
Please open a ticket with our billing department and tell us that you have made an overpayment. Once we can see your account, we will handle it in one of two ways depending on what you prefer:
- Refund the overpayment and cancel the extra PayPal subscription(s), so you are left with a single active subscription and the surplus is returned.
- Keep the overpayment as credit to be applied to your future invoices, and cancel the extra PayPal subscription(s), so you stop being billed twice going forward.
Either way, the duplicate subscription is cancelled so the double billing stops. Choose a refund if you want the money back now, or keep the credit if you would rather it offset upcoming invoices.
How to avoid it next time
Duplicate subscriptions almost always come from creating a fresh PayPal recurring payment instead of relying on the one already on file. Before setting up any new automatic payment, check your PayPal account under pre-approved or automatic payments to confirm you do not already have an active subscription for the same service. Keeping one subscription per plan also keeps your account tidy and avoids an unexpected lapse or double charge that could interrupt hosting. Uninterrupted hosting matters for a site network, because unexpected downtime is one of the things Google itself lists when diagnosing a drop in search traffic.
Need a hand?
If you are unsure whether you have been charged twice, or you want us to check for a hidden second subscription, do not hesitate to raise a ticket. Our team can confirm your active subscriptions and sort out any credit or refund for you. You can reach us any time through our contact page, and you will find more payment and account guidance in the billing and account FAQ.
