If you had an account with us in the past and it was closed, either because invoice payments were missed or because you submitted a cancellation request, you can ask us to reactivate it. Reactivation is handled case by case and depends mainly on one thing: whether a backup of your old account still exists on our systems.
How to start a reactivation
Get in touch with our billing team by submitting a ticket. Ask them to check whether any backup of your terminated account is still available. You can open a ticket from the client area or through our contact page. When you write in, include as much detail as you can so the team can locate the old account quickly:
- The email address or client username the account was registered under.
- The primary domain name (or domains) that were hosted on the account.
- Any old invoice numbers or a rough date of when the account was active.
What happens next
The process runs in a set order, and each step depends on the one before it:
- Our team confirms whether a backup of your account is still available.
- Once availability is confirmed, we reissue your unpaid invoices.
- After those invoices are paid, we begin restoring your accounts.
In short, backup confirmation comes first, payment of the reissued invoices comes second, and restoration follows. Nothing is restored before the outstanding balance is settled.
What if no backup is available?
Backups are not kept forever, so the longer an account has been terminated, the lower the chance that data can be recovered. If the billing team confirms that no backup remains, the old site files and databases cannot be brought back. In that situation the practical path is to set up a fresh SEO hosting account and restore from any copy of the site you hold yourself, such as a local backup, a Git repository, or an export from another provider. This is exactly why keeping your own independent backups matters, regardless of who hosts you.
Will I keep the same IP address?
Reactivating an account does not guarantee the same dedicated IP you had before. Once an account is terminated, its IP can be returned to the pool and reassigned to another customer. If a specific IP or a particular block of addresses matters to your setup, mention it in your ticket so the team can tell you what is still available before you pay the reissued invoices. Remember that a dedicated IP is a defensive and footprint-control feature rather than a ranking booster in its own right, so a different IP does not, by itself, harm how your sites perform.
If your sites were offline for a while
A terminated account means downtime, and extended downtime can affect how search engines crawl and index your pages. After your sites are restored and reachable again, it is worth checking Search Console to confirm that crawling has resumed and that any drop in impressions is recovering. Google's own guidance on debugging search traffic drops is a useful reference for reading those signals correctly.
For other questions about invoices, payments, and account status, see the Billing and Account help hub, or open a ticket and our billing team will walk you through the specifics of your case.
